Refund policy

Returns & Refunds

At Arcade Anchor, return eligibility depends on the product. This policy covers orders through arcadeanchor.com and does not limit statutory consumer rights.

Grand Line Pulls: Generally Final Sale

Grand Line Pulls custom-curated One Piece TCG bundles are generally final sale, whether opened or unopened. We do not accept discretionary returns or exchanges because of a change of mind, duplicate cards, or disappointment with a particular card selection. This restriction does not apply to damaged, incomplete, incorrectly supplied, or misdescribed goods, or any rights that cannot be waived by law.

Each bundle contains at least 19 genuine cards: 1 Super Rare (SR) or better, 2 additional Rare (R) or better, and 16 Common/Uncommon cards. Exact cards and sets vary, and photos illustrate possible contents without promising individual cards or values. Cards are described as Near Mint when dispatched.

Other Products and Shopify Collective Orders

For non-Grand Line Pulls products, contact us within 30 days of delivery to request a return. Items should ordinarily be unused, in their original condition and packaging, and include their original accessories where a discretionary return is available. Approval depends on the item's eligibility, condition, any disclosed product-specific exclusions, and the supplier's applicable return process. We will explain available options and any lawful charges before authorizing a return.

Some products are shipped directly by independent Shopify Collective suppliers. Eligible returns might require supplier approval and a supplier-provided shipping label. Contact us first; do not send products to our business mailing address unless instructed. Arcade Anchor remains your customer-support point of contact.

Damaged, Incomplete, Wrong, or Misdescribed Orders

If your order is damaged, missing any stated guaranteed contents, incorrect, or not as described, contact us promptly. We will review the issue and provide an appropriate remedy in line with applicable law, which may include supplying missing items, replacement, or refund. The Grand Line Pulls final-sale terms do not exclude these cases. Photographs, if available, can help, but are not a condition of your statutory rights.

Return Shipping and Refunds

When a return is approved, we will provide any applicable instructions, return shipping label details, and permitted costs before you send it. Change-of-mind returns may involve shipping or other fees when properly disclosed and lawful. For qualifying defective or incorrect goods, we will cover return shipping when required by law or where Arcade Anchor confirms that we will do so.

Approved refunds are issued to the original payment method where possible. Banks and payment providers may need additional processing time. Refunds of shipping charges required by law will be provided.

How to Reach Us

Contact one@togetherweownit.com or use our Contact page, including your order number and a short description. Nothing here excludes non-waivable consumer rights.